Refund Policy

Version 0.1 (draft) · Last updated June 25, 2026

Draft — counsel review required

These clauses were drafted from the project specification to be substantive and specific, not placeholder text. They have not been reviewed by a licensed attorney and are not final legal copy. A licensed US attorney (and a Colombian habeas-data attorney) must review this document before launch.

This policy applies to one-time visa-pack purchases on Sunward Visas.

What you are buying

A visa pack is a one-time purchase of access to the guided journey for a specific visa — the step-by-step guides, the document checklist with saved progress, the secure vault, templates, and the annotated form walkthrough. There is no subscription and no recurring charge.

Refund window — to be set by the owner

The specific refund window and conditions are a business decision the owner sets before launch (build spec §15) and must be confirmed by counsel. This page ships with the structure in place; the exact terms (for example, a money-back period) will be filled in here before the site goes live.

Immediate access revocation on refund

When a refund is issued, access to the corresponding visa journey is revoked immediately and you return to the free overview. Your saved checklist progress and any vault files are retained under our normal retention schedule (see the Privacy Policy), not deleted as part of the refund. If you purchase the pack again later, your access is restored.

How to request a refund

Refund requests are handled by the site operator. Contact details and the request process will be published here at launch.

No guarantee of outcome

A refund relates only to your access to Sunward Visas's information and tools. We never guarantee a visa outcome, and government fees you pay directly to Colombian authorities (such as the study or issuance fee) are not ours to refund.